payment and refund policies
(If you’re numbers person feel free to have a look at our platform fees click below)
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🧾 General Pricing Overview
✅ Prices are set by each trainer within PT-CONNECT’s standard pricing range
✅ No hidden fees or surprise charges — everything is included in the session cost
✅ Full transparency — view each trainer’s pricing on their public profile
✅ Direct messaging & verified reviews are included with every session
in-Person Session: £45
Link to Stripe payment for in-person session
Online 1:1 Training – £30
45-min Zoom session with personalized coaching
Link to payment: Stripe payment for online session
Group Online Classes – £15 per participant
45-min online session for a group (up to 5 participants)
Link to payment: Stripe payment for group online
In-Person Session Pricing (Separator)
In-Person 1:1 Training – £45
60-min session in a gym or park (trainer’s choice)
Link to payment: Stripe payment for in-person session
Group In-Person Classes – £25 per participant
60-min session for a group (up to 5 participants)
Link to payment: Stripe payment for group in-person session
Bulk Booking & Platform Fees (Separator)
Bulk Booking Support Fee:
5 Sessions (Online): £157.50
5 Sessions (In-Person): £210
10 Sessions (Online): £294
10 Sessions (In-Person): £399
Platform Fees:
Online Session Booking Fee: £5 per session
In-Person Session Booking Fee: £7 per session
Why This Matters
A small paragraph explaining the transparency of PT-CONNECT's pricing.
"Prices are set by each trainer within PT-CONNECT's standard pricing range. No hidden fees or surprise charges. Everything is included in the session cost!"
🏷️ PT-CONNECT Platform Fees
💳 Booking Fees
A £5 booking fee applies to each 1-to-1 online session.
A £7 booking fee applies to each 1-to-1 in-person session.
Booking fees are processed securely via Stripe at the time of booking.
✅ Cancellations by Clients
Full refund if the session is canceled 24 hours or more before the scheduled time.
No refund if canceled within 24 hours, but clients may request to reschedule the session with the same trainer.
All refund requests must be submitted via your PT-CONNECT account or by contacting support.
🔄 Rescheduling Policy
Clients may reschedule a session once if they cancel within 24 hours of the original time.
Rescheduling is subject to trainer availability.
❌ No-Shows
If a client does not attend a session and does not cancel, no refund or reschedule will be offered.
📆 Trainer Cancellations
If a trainer cancels, clients will receive a full refund or the option to reschedule at no extra cost.
Why This Matters
💚 We’re committed to keeping PT-CONNECT affordable and transparent. Our small fees help us keep things running smoothly — with secure bookings, responsive support, and ongoing platform improvements.
💬 Have questions about pricing or want to learn more? Contact us here